Privacy Policy

This Privacy Policy describes how Superior Lovers LLC, a New York limited liability company, ("Company," "we," "us," or "our"), collects, uses, and protects your personal information when you visit alexgrendi.com (the "Site"), purchase or participate in our online training program (the "Program"), or communicate with us by phone, text message (SMS/MMS), or email. Please read this policy carefully to understand our practices.

By using our Site, providing your contact information, purchasing the Program, or communicating with us, you consent to the practices described in this Privacy Policy.

1. Information We Collect

Information You Provide

We collect information you voluntarily provide when you:

• Fill out a form on our website (contact, inquiry, or checkout forms)
• Purchase or enroll in the Program
• Participate in group coaching calls or submit questions
• Subscribe to our email list or SMS updates
• Communicate with us by phone, text, email, or live call

This may include your name, email address, mailing address, phone number, payment information (processed by our payment processor, not stored by us), business information, questions you ask during the Program, and any other information you choose to provide.

Information Collected During Group Calls

Group coaching calls are recorded. Recordings may include your voice, questions, and any information you choose to share on screen (such as screenshots of your business accounts, campaigns, or data). See our Terms and Conditions for details on how recordings are used.

Information Collected Automatically

When you visit our Site, we may automatically collect technical information including your IP address, browser type, device type, pages visited, time spent on pages, and referring website. This is collected through cookies and similar tracking technologies.

2. How We Use Your Information

We use the information we collect to:

• Deliver the Program, including providing access, scheduling calls, and sending Program-related communications
• Respond to your inquiries and provide customer support
• Process payments and manage your account
• Send you transactional communications (access instructions, call reminders, schedule changes)
• Send you marketing communications (only with your consent; you can opt out at any time)
• Improve the Site, the Program, and customer experience
• Comply with legal obligations and protect our rights

3. SMS and Text Message Communications

Consent to Receive Messages

By providing your phone number through our website form, during checkout, or in the course of participating in the Program, you expressly consent to receive calls and SMS/MMS text messages from Superior Lovers LLC (alexgrendi.com) at the number you provided. These messages may be sent using an automated telephone dialing system or other automated technology.

Types of Messages You May Receive

• Onboarding messages and access instructions after you purchase
• Group call reminders and schedule updates
• Responses to questions you have submitted
• Program announcements and updates
• Occasional promotional messages (only if you have opted in)

Message Frequency

Message frequency varies based on your participation in the Program and your interactions with us.

Message and Data Rates

Message and data rates may apply. Your mobile carrier may charge you for sending and receiving text messages. We are not responsible for any charges from your carrier.

How to Opt Out (STOP)

You can opt out of SMS messages at any time by replying STOP to any text message you receive from us. After you send STOP, we will send you a confirmation message and will not send you any further SMS messages. If you want to opt back in, reply START.

How to Get Help (HELP)

For help or more information, reply HELP to any text message from us, or contact us at info@alexgrendi.com.

Carrier Disclaimer

Carriers (including but not limited to AT&T, Verizon, T-Mobile, and others) are not liable for delayed or undelivered messages.

SMS Data Sharing

We do not share, sell, or transfer mobile phone numbers or SMS opt-in data to third parties or affiliates for marketing or promotional purposes. Phone numbers and SMS consent information are used solely for the communications described in this policy and to deliver the Program. This information may be shared only with service providers (such as Close CRM) that help us deliver these communications, subject to strict confidentiality requirements.

4. Phone Call Communications

By providing your phone number, you consent to receive phone calls from Superior Lovers LLC (alexgrendi.com) for purposes including onboarding, Program delivery, support, follow-up, and (where you have opted in) marketing. Calls may be recorded for quality, training, or record-keeping purposes where permitted by law. Where required by law, we will notify you at the start of a call before recording.

You can request that we stop calling you at any time by telling us verbally during a call, replying STOP to a text message, or emailing info@alexgrendi.com.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to recognize your browser, remember your preferences, and compile aggregate data about Site traffic and interactions. You can set your browser to refuse cookies, but some features of the Site may not function properly if you do.

We may also use third-party analytics services (such as Google Analytics) to help us understand how visitors use our Site. These services may use their own cookies and collect information as described in their respective privacy policies.

6. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service providers: With trusted third parties who help us operate the business (e.g., Close CRM for communications, course hosting platforms, email providers, payment processors), under confidentiality agreements
• Legal requirements: When required by law, subpoena, court order, or to protect our legal rights
• Business transfers: In connection with a merger, acquisition, or sale of assets, subject to the same privacy protections
• With your consent: When you have expressly authorized us to share your information

As stated above, mobile phone numbers and SMS opt-in data are never shared with third parties for marketing purposes.

7. Recordings and Testimonials

Group coaching calls are recorded and shared with current and future Students of the Program. If you participate, your voice, questions, and anything you display on screen may appear in these recordings. If you do not want specific information included, do not share it on a group call.

We may use written testimonials, reviews, or public comments you make about the Program in our marketing materials, with your name anonymized or redacted. We will not use video or audio recordings of you in marketing without your separate written consent.

8. How We Protect Your Information

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Withdraw consent to SMS or phone communications
• Request a copy of your data in a portable format

To exercise any of these rights, contact us at info@alexgrendi.com. Please note that deletion of information does not retroactively remove your voice, questions, or shared content from group call recordings that have already been distributed to Students.

10. Children's Privacy

Our Program and services are not directed to children under 18, and we do not knowingly collect personal information from children under 18. If we learn we have collected information from a child under 18, we will delete it promptly.

11. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party site you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top. Your continued use of the Site or Program after changes take effect constitutes your acceptance of the revised policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us:

Superior Lovers LLC
24 Ashland Drive
Huntington, NY 11743
Email: info@alexgrendi.com
Website: alexgrendi.com

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